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Founded in 1996, Backcountry first started with a vision for excellence in mind. The founders of Backcountry were determined to stock their inventory with all of the best gears and apparels that were available on the market. The store caters to outdoor enthusiasts who are intense about having the proper gears and apparels for the best outdoor experience possible when participating in outdoor activities; thus, the company only stocks authentic high quality brands known for their ability to consistently provide high performance. The company’s expertise and experience has led them to provide amazing selections for those who are interested in obtaining the best gear possible for their outdoor needs.
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Backcountry is an established online company capable of providing excellent customer service. They are also able to offer an amazing refund policy that highly benefits their clients. They place a strong emphasis on being able to build a strong online community, and they will strongly encourage their members to upload photos and write reviews regarding the products in their inventory. This is to provide additional information for other visitors in order to help them make an informed decision regarding which product is most suitable for different activities and sports. Backcountry also offers numerous amazing deals and bargains that cannot be found elsewhere.
BackCountry is renowned for the quality of their services. Not only was Backcountry the BizRate Award Winner for 4 years in a row, but BackCountry has also been voted as one of the many Top 50 internet retailers available by Best of the Best. This is due to the fact that they not only carry high quality products, but are also able to also offer an amazing customer service experience to consumers. Their experts are also trained in being able to provide consumers with the type of consultation needed to make an informed decision regarding the features of each product. Consumers have the opportunity to consult in the advice of gear experts from the company with no commitment involved.
Customer service is one of the top priorities of the company, and they are able to provide 24/7 support whenever needed. Gear experts are available 24 hours a day through the live-chat option or through e-mail. These two options are considered to be the most efficient ways in contacting gear experts who have the ability to analyze each situation in detail and provide needed consultation regarding the suitability of each product to different types of sports and activities. Other options will include contacting the customer service support representatives by phone at specific times of the day or by visiting the retail store location in Salt Lake City, Utah. The gear experts will answer all questions regarding the different types of gears and apparels that are available. They are normally enthusiasts themselves and have a lot of experience in the various types of outdoor sports and activities available. BackCountry focuses on being the center of gear knowledge.
BackCountry is organized in three separate categories – clothing, outdoor gear and best sellers. Each category is then separated into sub-categories. For example, when looking at apparel that is available, consumers can choose to view different age groups and genders. The outdoor gear section is organized into the sport that the gear will fall into. This will include gears specialized for camping, hiking, climbing, paddling, traveling, fly fishing, trail running, skiing and snowboarding. The bestsellers on BackCountry will include items like backpacks, watches, tents, luggage, car racks, sunglasses, and stand-up paddles. BackCountry also frequently has different types of items available on sale.
The main bestseller of BackCountry is The North Face backpacks. BackCountry focuses on being able to provide backpacks that are not only secure, but also capable of carrying large quantities of items. Most of the backpacks have lots of zippers and pockets available to store different items, and they are also designed to place less strain on the shoulder muscles and the joints as well. They are held together by incredibly strong stitching; thus, the backpacks have been known to be extremely durable, and will literally last for years. BackCountry carries backpacks in a variety of different sizes and styles. Each backpack is designed to cater to a different audience and specialize in different features. They also carry numerous other types of brands.
One of the main benefits of Backcountry is their ability to create an established online community. BackCountry has a leadership board available that will provide information regarding the members who are most active and able to contribute the best reviews on the site. Each member who contributes by either uploading photos or videos or writing reviews will be given points for their contribution. The community will also allow for members to post questions that they want answered. Contributors will also get points for posting good answers related to the questions. The points will then tally up in order to identify the contributors who put in the most effort in maintaining the community. In order to clearly reflect the efforts of each contributor, the points have half-lives associated with them.
Expedited shipping is possible with Backcountry, and they can offer free 2-day shipping on orders that exceed $50. This is easy to reach as those who are keen on purchasing high quality gears and apparels will normally be able to reach the minimum just by purchasing one item.
BackCountry puts customer satisfaction and service as their top priorities. Due to this reason, BackCountry offers an astounding refund policy – an unlimited return policy. This is to provide a guarantee to consumers. If at any time, consumers are not 100% satisfied with their gear, they can return the merchandise for a full refund. The best part is that the company has a no-questions asked policy. Every product purchased is under an unlimited lifetime warranty plan. To return or exchange an item, consumers will want to create a Return Merchandise Authorization number for the item. The UPS return label, which costs $6.99, will be deducted from the refund that with authorized about 3 – 5 business days upon the company receiving the package.
Consumers interested in purchasing items from BackCountry will find a large selection of high quality brands like Marmot, The North Face, Arc’Teryx and more. Outdoor activities can be a lot of fun; however, they require high quality equipment in order to diminish the chances of potential injuries. BackCountry is dedicated in being able to help consumers obtain the types of gear and apparel needed for a breath-taking and unforgettable experience.